Core Reporting Requirements

• Who does the report?
• Reports will be completed for every incident. This includes all standby cases, refusals, and public assistance cases.
• Reports must validate at 98% or higher to be considered a complete report.
• Per Virginia EMS Regulations,  reports must be completed by the time of patient turnover. If this is not possible, reports must be finalized within 12 hours..
• Only connect to the CVB-EMERGENCY or CARE4U wifi networks with the Toughbook.

EMR Hardware

Solving Common Problems

It is the last thing most people want to hear, but rebooting the computer may solve a number of issues. Some issues actually require 2 reboots to resolve. It is recommended to reboot your EMR at the beginning of every shift and verify its operation as part of your vehicle check-off.
Ensure your wifi is connected to the truck wifi network, CVB-EMERGENCY and it is indicating internet access.Disconnecting and reconnecting to CVB-EMERGENCY often solves problems where you are unable to post.

The Elite Desktop Client (formerly the Lifepak PC Gateway service) must be running in order to transmit or download a 12-lead.

Care and cleaning the EMR.

Shut down the EMR at end of shift when you do not have a relief crew. This will allow the device to cool and will help preserve the battery.
Use alcohol prep pads to remove any sticky residue from the screen, such as from hospital stickers.

Spray glass cleaner onto a cloth and gently remove fingerprints from the screen. Don’t press hard to remove trouble spots, use more cleaner.NEVER SPRAY any cleaner directly onto the EMR.